Real Estate Connect Conference – San Francisco Aug 2009

This conference which is held twice a year gathers together real estate agents, technology companies and service providers wrapped up in a demanding and comprehensive agenda designed to provide a vital insight into the trends in real estate with both a true international perspective and a full-on focus to the online world. It is not however a geeky technology conference, the participants come from all over the US and all types of real estate operations – sales people, business owners and service providers.

Over the 3 years that I have been attending the conference I have witnessed it becoming far more international. It is as ever a very practical conference with strong participation and discussion in all sessions. The challenge is as always to find the time to fit in as many of the sessions which span the 3 main days of the conference as possible; there is always a parting sense of “I wished I could have gone to that session as well..”

This year for the first time there was an additional leg to the conference organised on a separate day. This was a specialised mini-conference focussed exclusively on the operation of real estate portals internationally. This session with over 50 attendees brought together owners and managers of real estate websites from the UK, US, Holland, Australia, Brazil, Spain, Germany as well as some regional operators in Europe, and of course New Zealand.

The discussions and debates at these sessions were wide ranging and in-depth covering pricing models, agent services, and the role of Google, search engine marketing, social media, and media ownership vs. Independent, display advertising, consumer research and a host of other topics.

What stood out for me was the similarity of issues and challenges despite our diverse geographical spread. That was matched to a non biased judgment that we (along with Australia) are among the leading innovators in real estate online marketing. This is strengthened today by a very changed relationship with the REA Group in Australia. When the Group was operating the website of in NZ we were stern competitors, however since their withdrawal from the NZ market we have established a strong professional relationship to share insights and developments.

The main Inman Connect sessions really highlighted for me a couple of key themes:


This theme is judged to be becoming pervasive across the US industry as a consequence of the enormous fall out of the property market – the worst of their market is still with them. Prices are still down close to 30% from peak and the flow through of foreclosure property (mortgagee sales) has a long time to go with the lasting consequence on prices. The industry has had a wholesale clean out of agents. The confidence of the consumer has been significantly damaged, this is what is driving this desire to open up as an industry and share complete information about how the industry works.

This trend is driving agents to focus more and more on building online profiles around their unique skill set, largely through the use of social media. A trend that was first witnessed at the first Inman Connect conference I attended back in 2007. The key evolution over these years is the fact that to have such a profile is no longer relevant, today the challenge is to be found online as part of the conversations going-on on the web.


There is a sense of a coming of age of mobile applications. This can be attributable to the Apple iPhone. This application as a “poster child” for smart phones has provided what up until now has not been possible – a handheld mobile computing device that by chance is a phone. Up until the launch of the iPhone all mobile applications were endeavouring to operate on phones – a situation that was doomed to failure.

In the context of real estate mobile applications are likely to make the greatest impression when they incorporate the GPS and compass feature – this is when the rich data can be focused to the hyper-local environment where the answer to the questions ” what is for sale round here?, what did that house sell for? And what does that property for sale look like from the inside?” becomes really appealing and relevant.

Be assured that within the line up of activity in the coming months has a programme of developments in this area.


Far from being a teenage phenomenon Facebook is fast becoming the web’s universal directory and meeting place. The figures are staggering – over 100 million new users added in the past 9 months!

In the US real estate market Facebook is being seen as a great platform for engagement and discussion about real estate by vendors, buyers and agents. Savvy agents are using “business profile pages” to network and be part of conversations regarding real estate where content can be easily shared and taken anywhere you want with whomever you want. Watch out for Facebook, the median age of users is 29 years – that would be pretty close to the median age of property buyers. Additionally the most active users of Facebook are women aged 35 – 55 years.

Market Statistics

The media in the US as with NZ is awash with data on the property market. Agents are up skilling themselves to be better able to assist buyers and sellers to better interpret the data to make sense of local markets. Companies are offering personalised reports that utilise local data to present the trends on the market and add to the profile of professional agents that fully understand the market dynamics.

Agent Evaluation

It was evident at the conference that there are emerging examples of websites and services that endeavoured to assist the public better evaluate agents. These are on the whole more than just simple “rate an agent” feedback sites. Many are taking sales data and analysing the capabilities and record of property sales by agent measured as number of listings, number of sales, conversion rate – sale price to listing price performance.

This is certainly an interesting development as an emerging trend; one that I will be keen keep a watching eye on to see how it develops. I would like to hear any feedback on this matter. It was interesting to see at one of the sessions on this subject a “show of hands” vote saw very roughly 3 to 1 in favour of this type of open and transparent evaluation of agents!!

August 14 2009 | Events | 2 Comments »

Connect SF08 – Bloggers Connect

Inman Connect SF08Bloggers Connect forms the first day of the Inman Conference as one of the threads of activity available to participants, the others being Foreclosure Programme and Internet Marketing.

As a starting comment there were 2 really powerful messages today from the sessions which I want to share at the outset.

1. I get Twitter! – I first heard about Twitter last year and thought that is a bit geeky and kind of ignored it. Well 12 months later, I can see a value that is beyond the banal voyeuristic world of “following others”. I sat today next to a lady who was twittering throughout the sessions – she would almost verbatim capture the content just like a stenographer in a court room – the only difference being that the messages are limited to 140 characters and perfect English is not obligatory!
Twittering at the Connect conference The point being was with her and others the Twitter world was being exposed to the “ramblings” of the Inman Conference which means in NZ you could be following the twitter conversations live – such was the “noise” of twittering at the conference that the conference tagged twitterings (called tweets) reached a ranking of #4 in the world for some of the day!

2. Blogging and online is now firmly a part of the toolkit of a smart realtor – it is not the whole toolkit, as a slight shift from a year or 6 months ago when you would have thought that blogging was everything there seems to be a return to a balance of online and offline connections and networks which each supporting each other to build an agents business.

Anyway back to the sessions.

Here is a note form digest of comments and thoughts shared in the sessions:

  • The best source of articles for blogs comes from your audience – listen to what they talk about and then provide them with this content or information. Spend time listening.
  • When it comes to blogging as a local agent – don’t regurgitate the market stats which are available from other sources give buyers and sellers reasons to buy and sell, help them better understand the market through interpretation rather than share data.
  • Blogs will fail if they become too ego driven, in some ways they are not about you but more about your community and your audience.
  • Try and spell check – whilst there is a tolerance for occasion grammatical errors, be conscious that too many errors or bad grammar can lead people to get frustrated in reading articles.
  • Be patient – it may be many months of starting to blog before you ever get a call that has come from your blog, equally once you have a well established history of blogging this counts hugely for you for the future in terms of leads.
  • It is very unusual that the leads that you secure from a blog come from people who comment, it almost is never these people, however people who comment are important they are the value referencers who add credibility to what you say and who you are.
  • You will attract an audience related to what you write about, if you write about foreclosure sales (mortgagee sales) then you will likely attract an audience of people looking to buy these type of properties or distressed sellers, you will not get people looking for lifestyle properties – this is the facts of life of search engines.
  • If you want to drive traffic to your blog you need to go out into the online community – to sites / blogs that are read by your audience (non real estate blogs) and post comments on those blogs – that way you extend your circle of influence and people will link back to you.
  • The old adage of the web that “Content is king” still rules, however without links content is lost in hyperspace – so create links to your content on your blog on other peoples blogs.
  • Use your blog actively as a marketing reference tool for your own website and social networking sites – your profile pages. Add links to your “best” or most popular posts so others can see what your expertise or opinions are.
  • Engage with your community; for example your school – your blog is a media and the principle of the school may well appreciate for you to interview them to tease out local issues where you can leverage your blog to engage a wider audience – kind of a social service. In addition the likelihood is that when published your article will be circulated within the school community opening up your blog and therefore by inference you to a wider audience, in effect you become a local newspaper.

All of these great thoughts and ideas follow a similar path and neatly fit within a new 3 letter acronym! – wouldn’t you know it – YEO, it replaces or complements SEO (search engine optimisation) and stands for You Engaging Others.

This concept and phrase was coined by one of the speakers today Jeff Turner, however I would recommend you reading the wisdom of another of today’s great speakers Nicole Nicolay who has written a great post – The secret to blog sucess: YEO, You Engaging Others

July 24 2008 | Blogs and Social Networking | 4 Comments »