Leave me a note!

If you would like to just make a comment or note in general, rather than specifically comment on any piece, please use this section. I will treat it like a notice board of comments which I will respond to personally and then clean up with regular frequency.

May 27 2008 10:37 am

25 Responses to “Leave me a note!”

  1. Paul Spackman on 10 Jul 2008 at 9:06 pm #

    Hi, I get very frustrated when I am trying to find a property on your website as you do not display the address in the headline. Hence one has to go into each property to see which street it is in! Thats very time consuming.
    Regards
    Paul

  2. Alistair Helm on 11 Jul 2008 at 12:01 am #

    Paul

    Thanks for this feedback – a similar request was made a few days ago and we see great benefit of adding the street name to the search page results. So please wait and we should have this in place within a week or so.

  3. anne larsen on 16 Sep 2008 at 4:48 pm #

    I still find your web site very slow and bitty–there is no clear path to follow.Open to view for one puts it to shame for speed and ease of use.It wasn;t this way when it started out–Why?

  4. Alistair Helm on 16 Sep 2008 at 5:26 pm #

    Anne,

    Thanks for the question. I am concerned that your experience of the site is judged to be so poor. We do test the site on a regular basis and benchmark it against other real estate websites.

    Over the past couple of months we have implemented new hardware – specifically a new image server which now fully commissioned is delivering images far faster than before.

    As you can appreciate our site is complex with over 105,000 listings and over 1.5 million images, however I can only say that we work consistently to provide a rich and rewarding experience, but recognise that with every computer being a unique access point to the web and our site we cannot manage every aspect of every step from your browser to our database and web servers.

    As to site navigation – feedback again from user groups proves a high satisfaction rating with clear page identifiers and “bread crumbs” paths as well as search parameters.

  5. john pryor on 23 Oct 2008 at 9:02 pm #

    Hi Alistair,
    Hope you have looked at my web site: http://www.kawau.co.nz
    Would appreciate your comments.
    Regards
    John Pryor

  6. Alistair Helm on 23 Oct 2008 at 11:14 pm #

    John

    Thanks for reminding me! – we actually saw your advert in the Herald section today – those sections look enticing!

    Would love to have a bach on Kawau- its a great island.

    Great to meet you and enjoy the BBQ this weekend – sorry can’t join you!

  7. Matthew on 30 Oct 2008 at 2:42 pm #

    I think you should get rid of those “Hello World” blog posts from the front page of the realestate.co.nz website. They look tacky 🙂

  8. Marie-Dominique Lennan on 11 Nov 2008 at 8:57 am #

    Hi! I just want to tell you how amazed I am! we have taken the opportunity to list a property in Leigh on the front page and when I checked the hits this morning we went from having between 2 to 7 hits a day to 460 hits in the last 2 days …fantastic! and more than half of the visitors are overseas. Thank you for providing such an amazing exposure to our vendors.

  9. Ted Peacocke on 15 Jan 2009 at 11:46 am #

    Hi Alister, I am concerned that advertising photos uploaded by myself for use in advertising the property for sale on realestate.co.nz are reproduced on this webpage. The interior furnishings as such are there with the permission of the seller for sale purposes only not for reproduction and onsale. By advertising on Realestate.co.nz do we give over our and our sellers rights to the photographs of the property? Cheers Ted

  10. Ranee Duff on 15 Jan 2009 at 5:12 pm #

    I think the website is easy to navigate etc but one thing I would like to see is having the choice of selecting multiple suburbs. Is this possible or likely? Thanks

  11. Alistair Helm on 15 Jan 2009 at 10:58 pm #

    Ted – The inclusion of property photos on zoodle of a property on the market is I would judge in the best interest of the vendor as it provides information. We only show photos of properties currently on the market when we have an accurate address.

    From tomorrow all properties on realestate.co.nz with a valid address will link through to the zoodle page for that property – a chance to better inform interested buyers. Keen for your feedback.

    Ranee – I am not sure if you are referring to zoodle or realestate.co.nz. On realesatate.co.nz you can search multiple suburbs by using the more search options at the bottom of the search box on the left hand side.

    As far as zoodle is concerned I cannot see how that would or could work – people are searching for a single property as zoodle is a property information site not a listing site.

  12. Ted Peacocke on 16 Jan 2009 at 6:44 am #

    Thanks for your answer re the photos Alister, I did not understand that the photos were only there while the property is active on the market and hope that they will update if the http://www.realestate.co.nz ones are changed. I am happy with that. Cheers

  13. Alistair Helm on 16 Jan 2009 at 7:00 am #

    Ted – the photos are dynamically linked, any changes on realestate.co.nz will cause the same changes on zoodle.

  14. Steve Taylor on 12 May 2009 at 6:29 pm #

    Hi Alistair,

    I would like to make a request on the featured agent.

    You have “Looking to sell your home?” and a variety of agents with phone numbers. As a user I might want to Email the variety of agents to “sell my home” as I am on the internet and it could be 06:00am or 10:00pm. OK so I click on the listings link for an agent and what do I find still no email address.

    I believe that the email link is more important than the phone number. If not an email address what about a link to send the agents a message. With an email link someone may email all 3 of the featured agents for an appraisal, but may only call the first one, which means that agents 2 & 3 may not get a look in and tell anyone who asks that featured agent is a waste of time, sorry.

    The proof of this is that my wife has not a single call so far from being a featured agent. If the agents got a number of emails or messages from buyers and sellers I am sure they would be willing to pay even more for this service.

  15. Steve Taylor on 12 May 2009 at 7:02 pm #

    Hi again Alistair,

    About the email link, you could use the agent name as the link. That way you do not have to add another line. When you hover over the name you have an alt tag saying send agent a message or email.

  16. Alistair Helm on 12 May 2009 at 8:29 pm #

    Steve

    Thanks for this feedback it is very useful.

    We have a planned stage 2 development for featured agent which we plan to roll out for the next period release. We do want to enable the email capability.

    We would never publish the email address on the site – to do so would deluge you with so much spam, so we will be using an email form.

    I guess another point is the role of advertising both online and offline as well as referrals. All are small but key contributors to the eventual signing of a listing agreement, often it is not possible to isolate the starting contact or the finishing contact – all contribute and sometime to miss one part could fail to convince the vendors.

    Each agent will therefore evaluate the featured agent facility based on the performance (views – data reporting coming in stage 2) as well as enquiries – telephone and email, as well as recognition (saw your name and photo on the website and now see you at an open home, or see you selling a friends house!

  17. David Garratt on 28 Aug 2009 at 4:09 pm #

    Hi alistair,
    is it possible to maybe start a new category on this blog for things like the pdf of the featured agent sales pitch and any other useful guff for us agents to use when selling your site to prospective vendors?

    I have struggled on a couple of occasions to find it when I needed to do a quick print out.
    cheers, david

    ps. thanks for your quick email earlier this wk 😉

    Also while I’m at it, could you get someone to upgrade the wordpress plugins – I want to try the cs forms plug in but it is suggesting that it needs upgrading in site admin which I can’t do at my end.

    A youtube or yahoo video plug in would be cool too so we can imbed some video action. Either that or a separate page template which allows full html/flash.

  18. Alistair Helm on 28 Aug 2009 at 8:52 pm #

    David,

    Great suggestions.

    As to the first request Kerry is starting a new site on Voices which she is calling subscription which not only provides clear guides as to the services the website offers but also has all the latest promotion offers and sales materials for services like featured listings – here is the link for now

    We do recognise we need to upgrade the WordPress platform for Voices – have a read of this new post, it is coming soon!

  19. david garratt on 05 Nov 2009 at 3:31 pm #

    good arvo Alistair,
    I had a quick chat with Crystal recently about the way our portplus feed gets pushed to realestate.co.nz.
    For some reason it knocks out all the spacing and paragraphing when it hits your site.
    All the other sites we push to show alright.
    Anything we can do at our end or is it at your end?

    here is an example of same property and upload on two different sites so you get my gist
    http://www.realestate.co.nz/1168013?
    http://guardianfirstnational.co.nz/index.cfm?pagecall=property&propertyID=1179489&CFID=81185738&CFTOKEN=75502625

  20. Alistair Helm on 05 Nov 2009 at 3:43 pm #

    David

    I agree this is not good!

    The issue is html code – the current site has a very tight filter that basically deletes almost all code.

    The new website scheduled in a matter of weeks will have a more open code – the issue is that within your organisation you can establish and control content as your website suits only your offices and agents. We unfortunately have to apply an unfortunate ‘lowest common denominator’ approach to avoid the presentation of the site looking like a dogs breakfast!

  21. Julie Peacock on 08 Nov 2009 at 6:31 pm #

    Hi

    I really liked the key facts sheet you have produced regarding the increase of internet and decrease of property publications and was keen to send around but on the last sheet there was a major typo with Newe Zealand being spelt wrong so I couldn’t. Something small but obvious. Apart from that keep up the good work.

    Kind regards

  22. Julie Peacock on 08 Nov 2009 at 6:31 pm #

    See how easy it is !

  23. Alistair Helm on 08 Nov 2009 at 8:57 pm #

    Julie

    Many thanks for highlighting this – I have updated the presentation so please download it again here or on the blog post with the corrected spelling.

  24. Ash Scott on 07 Dec 2009 at 7:57 am #

    Hi Alistair,
    I have just read your blog about 3D real estate and would like to call to your attention a service that my business, Coastal Concepts, provides. Allowing people to view properties, in 3D, within their web browser.

    You can view a brief example we have set up at http://www.coastalconcepts.co.nz/blogs/16

    I would love to discuss this technology with you further as it is obvious that you see the potential.

    Regards,

    Ash Scott

  25. John Pryor on 08 Jun 2010 at 10:19 pm #

    Hi Alistair,
    When is the hit report going to be available again?

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