Complaints about Real Estate Agents
The Real Estate Agents Authority receives about 800 complaints a year, and about 56% are referred to the Complaints Assessment Committee (CAC).
The others are dealt with by consumer information, compliance advice or mediation.
Of the 56% that go to the CAC, 64% require no further action, and 30% are taken further with a finding of unsatisfactory conduct or a charge is laid with the Real Estate Agents Disciplinary Tribunal (READT), and not all of these go against the Agent.
In rough terms there are about 80,000 residential properties sold per annum through Real Estate Agents. In addition there are Lifestyle, Rural, Commercial and Industrial properties sold and leased, and Businesses sold. I don’t know the total number of transactions handled by Real Estate Agents, but it must be in the order of 100,000 per annum.
There are about 139 findings per annum of unsatisfactory conduct, or charges laid with READT. This represents about 0.14%, or one problem per 719 transactions. For every 718 transactions with no problems, there is 1 with a problem.
These figures are approximate only, but demonstrate that most transactions are carried out by reputable, competent and ethical Real Estate Agents, with good outcomes.
Kind regards
Michael Ford