The Unconditional Blog

The impartial voice of the industry

 

Archive for the ‘Website news’ Category

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The smartest agents recognise the power of technology – how we are helping

fore-logo-homeLater this week Realestate.co.nz will host its first ever conference focused on the role that technology in all its forms is having on the real estate industry. Titled the “Future of Real Estate” the conference to be held on Friday 3rd September at Waipuna conference centre in Auckland and will feature both domestic and international speakers as well as workshop sessions focused to the key business tools of the web – Facebook, blogs and Twitter.

The conference is very much influenced by the experiences I have encountered in attending the Inman Connect conferences in the states each year. Coupled with the style and richness of the Inman conference the NZ conference echos a quotation which I first heard at least 3 years ago and still to this day rings so true:

“Traditional agents will not be replaced by technology.. they will be replaced by agents with technology”

The quote comes from an Australian real estate conference and every time I use it; it reinforces to me the critical requirement of real estate professionals to recognise that technology is not the threat, but rather it is the means to take a giant step forward and surpass all those in the industry who believe technology is the threat. Over these past years I have been keen to get together an event in which we can help those in this industry who want to move ahead and who are keen to meet like minded individuals and listen and collaborate with the best in the business. This conference is the realisation of this ambition.

The event features some great contributors:

From the US we have invited Joel Burslem. Joel is a respected expert within the real estate industry. He is a blogger, real estate marketer and consultant. He founded the Future of Real Estate Marketing blog whilst working at Inman  News and now is a key part of the consultancy firm of 1000 Consulting. Joel will be providing an overview of the trends in digital marketing around the world with detail around the role of social media in this industry.

From closer to home we have Nicholas O’Flaherty who is MD of Bullet PR, a respected specialist media consultancy company whose clients value the skills and innovation Nicholas’ company brings to the implementation of social media. Bullet recently hosted the enormously popular Social Media Junction conference with outline plans for a further event later in the year. Nicholas will be picking up on Joel’s presentation and bringing the local perspective as well as the practical examples of the best in the marketplace today in NZ using all forms of social media.

Addressing the ever present question in relation to the web – that of search we are very pleased to have Charles Coxhead joining the conference. Charles has a long and distinguished career specialising in search. As an online search and marketing consultant he has worked with clients such as Air New Zealand, Expedia as well as Realestate.co.nz. He will bring some focus to the ever evolving search landscape that nowadays transends beyond just Google into real time search as well as hyper local search and in so doing will apply the test as to the relevance for the real estate industry.

Our final keynote speaker is Simon Baker. Simon is well known and highly regarded within the real estate industry primarily in Australia where for 7 years he lead the stellar growth of realestate.com.au into the substantial ASX listed company with revenues exceeding A$160m. Since leaving the REA group, Simon has persued a strategy as an investor and consultant, his focus in online classified businesses with international scale and within that area he has investments in a number of Asian real estate portals. He brings to the conference a reflection on the criticality of the real estate portals and the heart of the business which is exposure to real estate listings through online marketing. He will also provide some interesting insight into the comparison of development between Australasia, Europe, US and Asia when it comes to real estate online.

The event promises to be a fast paced, rich content experience which in addition to the keynote presentations will feature workshop sessions on Twitter, Facebook, blogs and online etiquette. The day culminates with a panel discussion on the topic of the future of real estate and its implications for all involved in the industry.

The event is for the real estate industry and anyone involved in the industry at whatever level or in whatever capacity is welcome to register. There is a limited number of spaces still available so if you are interested please register before the event as registrations need to be made online prior to the event.

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We have a vacancy for an Accountant!

Posted on: July 9th, 2010 | Filed in Website news

Accounting calculatorRealestate.co.nz continues to grow and develop; providing as it does a comprehensive service to the real estate industry. Just 4 years ago we launched the website at a time when online real estate was really beginning to take off. Back then just over half of all property searching was done online, today that number is closing in on 100%. The number of daily visitors to our site regularly exceeds 25,000.

The organisation of Realestate.co.nz has grown in size to match the growing needs of real estate agents who more and more look to online marketing to provide clients’ with effective exposure to attract buyers, tenants and investors.

We started out 4 years ago with a a small handful of people to manage this business and its 1,200 customers. Today that team has reached double figures and we are ambitious as to our future.

As pat of this growth we are looking to bring on board a full time Accountant to join the team.

The role is very much hands-on and covers all aspects of of accounts and financial systems which are fully integrated with our website and customer management system. We don’t have a finance department so this role has to manage every aspect of finance from strategic to nuts and bolts – invoices, banking and debtors!

We have a great company culture with a great working environment in our open plan offices in Parnell. This new addition to the team would feel right at home if they like to be in the “mix of it all” with a fun and dynamic young team.

Up until now we have had our accounting and financial services provided for us by a 3rd party company, whereas we now feel the time is right to bring this into being a part of the team, working closely with sales, customer support and the CEO.

If this feel like a role that would interest your or someone you know then contact our partner financial services company Staples Rodway who are handling this recruitment – the application process starts naturally online – do you think we would advertise this role in the newspaper!

Just go to the job advert on Jobs.co.nz (a great Wellington based kiwi start up challenging the incumbents) and apply – we would love to meet you.

Alistair Helm

CEO – Realestate.co.nz

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We have been listening… and we have now made a key decision

Posted on: May 9th, 2010 | Filed in Featured, Website news

Announcement image croppedOne of the greatest benefits of extensively using social media in this business, is the ability to participate in the conversations surrounding our website and the real estate industry in general. This approach has been invaluable over the past week following the launch of the new realestate.co.nz website.

It has been invaluable for us to be able to share our development and to listen to the comments posted from users as well as our customers as to their reaction to using the new website for the first time.

In addition to these comments we have received a ton of emails, which have provided further direct feedback. We have been listening, and we will continue to listen to our users and customers as we are acutely aware that, as with all website in today’s networked world we are only one click away from oblivion.

The new website was developed after extensive research and feedback which assisted us in designing a website that could take us forward in offering a really great experience for finding a perfect home. The past week has shown us that this quest may not have been perfectly fulfilled in the new website. In fact it would appear that we have pushed too far, too fast.

I have therefore taken the decision today, that we will by the middle of next week reestablish the former website of Realestate.co.nz that will be familiar to you. We cannot be unresponsive to the feedback of the conversations with our users and customers.

This is in my view a pragmatic decision. We are committed to moving forward with the new website, however we are conscious that we may have taken a step too far and in so doing alienated some of our community.

We will be working in the immediate future to fix the technical issues that the new website faced. We will also be making some modifications and some enhancements to ensure the new site becomes a more intuitive migration from the current website. At some point in time, I believe it will be of value to provide an open-access view to the new website in a fully live “Beta” version in parallel to the current website and thereby allow direct feedback. This will also allow those members of the community who have been excited about the new website to use it in a fully functional manner.

I will maintain an open communication as ever through this blog, as well as direct communication with our customers.

As the saying goes “a week is a long time in politics” – that has certainly been true for the UK parliamentary candidates this week, for me and the rest of the team at Realestate.co.nz, this seems equally to be true that “a week is a very long time on the web!!”

Alistair Helm

CEO – Realestate.co.nz

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New brand, new look – new platform

Posted on: May 4th, 2010 | Filed in Featured, Website news, Website searching

New Realestate.co.nz logo May 10Over the past 48 hours you will have noticed a few changes to the Realestate.co.nz website.

We have released a whole new platform, a ground-up rebuild that leaves the old site and focuses us to the future of delivering the best property finding experience in NZ. The process to this day began last year with conversations. Conversation grew into discussions and discussions grew into concepts.

We heard loud and clear from our current users of the site, and those who did not use it, what they liked, what they did not like and what they wished someone would give them – the latter component is so key, and yet at the same time so elusive as to be able to easily define what people really want when sometimes even they cannot articulate it.

We also took the opportunity to review the global leaders in real estate online solutions across the world, sites like Realestate.com.au in Australia, Rightmove in the UK and in the US Trulia and Zillow. These would be the sites that guided (but were not allowed to constrain) our thoughts and ideas.

Zipping ahead to today. We have built a new website that is different, certainly that is clear from some of the flow of emails received so far, as clearly people are not accustomed to change, however the feedback has been balanced. The essential focus of the new site is to allow anyone to use the site to easily accomplish two related but very different tasks – browsing and researching. These are two behaviours of real estate online search that are critical to understand in order for our site to deliver a unique and valuable experience.

Browsing

iStock_000006685515XSmallThis is the start of any property buying (or renting experience) – it is typified by a “lean back” mode in the chair to view the screen – here the task is to chose a location and then browse through images in a large format in which property images can be scanned. This is achieved in the search result page for any location. Any property listing can be assessed by flicking through the portfolio of images without ever leaving the search results thereby ensuring you have your options in front of you.

A likely task before even scanning these images is the filtering of the properties in the area. This is done now using the right hand navigation with sliders to tightly define the key metrics of price, size of property. This filtering typically allows the user to refine the shortlist to a couple of dozen – ready for research. The great capability of the new site is that adjustments to these sliders does not require the “update” button – rather updates are made dynamically as you make a change allowing you to refine from 400 properties down to 20.

Research

iStock_000008670275XSmallThis stage in the process is far more investigative and is typified by a “lean forward” mode in the chair closer to the computer terminal. At this stage it is all about capturing your favourites and this requires you to set up your “My Property” feature on the site. Doing this ensures that your properties and saved searches are always accessible from any computer. Storing your favorites from the search results then allows you to view each property in detail on the listing page.

This presentation is all about big images and rich content, both from the listing agents, as well as location based data such as Google maps and Zoodle property information. This is the stage when you can start to enquire about the property or plan to view open homes all of which are accessible from that listing page.

There is much we have learned over the past year that we have yet to implement, that is what will provide us with a great roll out of new functionality in the coming months, however it was important to get the new site live and bedded in – this does sometimes take a few days, and consequentially some issues, so we would ask for your patience.

Of course the other major change you will be aware of is the fact that the new Realestate.co.nz only features residential and lifestyle properties for sale or rent. The comprehensive content of commercial properties are now found on Prime Commercial, with businesses for sale on Prime Business and the agricultural sectors served by nzFarms.

This provides an introduction to the new site – future articles will highlight some of the key features of the site.

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Notification of weekend work on Realestate.co.nz

Posted on: April 30th, 2010 | Filed in Featured, Website news

Construction croppedWe just want to let you know that we will be undertaking significant work on the realestate.co.nz website this weekend. This work is an exciting development of the website.

We need to shut off the site from 9am on Sunday morning (2nd May) – we should be back online again around lunchtime.

I really hope this is not inconvenient for you – it does however give you a chance to have a long leisurely lie-in and possibly breakfast in bed!

If you want to be kept informed you can follow us on our Twitter account @realestateconz we will be tweeting progress.

Naturally we have lots of exciting developments to share with you once we go live so stop by later on Sunday!

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Time to upgrade your web browser to enjoy the new Realestate.co.nz websites

Posted on: April 22nd, 2010 | Filed in Technology, Website news, Website searching

mosaic-browserI have today personally received 3 complaints in regard to our newly released websites – the common thread was that these sites were broken! – the tabs did not work and the search was unusable. Not good news to any website business. The question I had to ask myself and the rest of the team was – how could it be that we could get these 3 distinct and specific issues when thousands of sessions were being served in the past 24hrs with no issue?

Further investigation revealed the common theme – Internet Explorer 6.

Here comes the brutal truth – our new website architecture does not support and will not support Internet Explorer 6 – sorry!

The constant challenge that faces every web based company is what browser to support. The web has been in operation since the very early 90’s – at that time Netscape was the king of the hill, over the years new and improved web browsers have been released. Each new release bringing enhanced user benefits to speed up and improve the experience of using the web. The challenge in building a website is to be able to ensure the majority of users can enjoy the features and benefits of the website without having to compromise to suit everybody.

There is a very clear and trusted rule which I believe is appropriate to apply in such matters – that rule is “Support to N-1″. This translated means that you build a website which is compatible with the latest version of all available web browsers and also in addition to support the last version. In the case of Microsoft Internet Explorer, the current version is IE8, so we built the new site to run on IE8 and the predecessor IE7. We did not build it to be compatible with IE6.

This rule is consistently applied to other web browsers such as Firefox, Safari, Chrome, Opera etc. The big problem is that the rule of “n-1″ for all other browsers is not a problem as most users of non IE browsers tend to upgrade regularly taking advantage of security enhancements and feature improvements. It is also important to remind people – browsers are free to download. When it comes to IE6 however the problem we and many thousands of web companies across the world face is that IE6 was probably the most widely used web browser, as it was packaged with the hugely successful Microsoft Windows XP and many companies chose not to upgrade to Windows Vista in early 2007 and therefore have not chosen to upgrade to the later version of IE7 or IE8.

I don’t need to labour the point, but if you are using IE6 I would recommend reading this Wikipedia page on IE6 – it states that the IE6 browser is “widely derided for its security issues and lack of support for modern web standards, making frequent appearances in “worst tech products of all time” lists, with some publications labeling it as the “least secure software on the planet.” It is a fact that the French and German governments have advised their citizens not to use IE6. It is also important to remember than IE6 was released in 2001 – it is 9 year old technology which in web years is close to half a century!

So whilst I am sorry if you are experiencing issues in viewing these new websites. My recommendation would be to download IE8 – it only takes a few minutes, but the value to you will be immeasurable not least in knowing that the security of your internet usage will be many hundreds of times better and your enjoyment of the new Realestate.co.nz websites will be enhanced.

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New websites better meet the needs of our customers

Posted on: April 20th, 2010 | Filed in Featured, Online marketing, Website news

New sites - April 2010 largerRealestate.co.nz as a company today embarked on a major strategic move designed to cement its position as the most valued and comprehensive source for real estate information in New Zealand.

Since the launch of the website of realestate.co.nz back in August 2006, the website has maintained a leadership in content, supported by its ownership within the industry; the single site has hosted over 1 million listings spanning the wide diversity of real estate from rental properties to businesses for sale, from high country farms to lifestyle properties and from townhouses to retail premises to lease. Today the site hosts over 120,000 listings and regularly receives over 26,000 unique visitors everyday.

Whilst the site provides great capability to find all sorts of real estate we have never assumed that it was the best solution of how to find the best property. In business there is always a need to constantly want to strive to find a better solution. Solutions come from insights and through much of 2009 we talked with consumers, as users of the site and also our real estate customers, to better understand what they felt was important in a tool to assist them. From the standpoint of the homeowner – how to more easily find listings; from agents and offices – how better to display and feature listings.

These insights lead us to develop a new website structure, and not just one website. As one of the key insights we learned, was that there was a desire to separate the different content of listings – separating commercial property to buy or lease, from businesses for sale, separate from farms; all separate from residential property to buy or rent. Our solutions launched today is a family of websites – 3 brand new names and websites to provide the industry and consumers of New Zealand with the most comprehensive focused means of easily finding the property or business to suit their needs.

Prime Commercial headerPrime Commercial – the new brand for commercial property showcasing the most comprehensive collection of properties for sale or lease across NZ. At this time 25,322 listings are featured on this website from over 94% of all licensed real estate offices – this site has more than 20% more content than any other website featuring commercial property. Whether you want to find leasehold property on the North Shore or commercial land in Nelson this site has it all.

Prime Business header smallPrime Business – the new brand for the specialist area of business broking, this site provides the most comprehensive selection of businesses for sale anywhere in NZ. At this time a total of 3,768 businesses for sale are featured on the website – more than double the content of any other website in NZ featuring businesses for sale. Whether you want to find a new franchise opportunity in the Canterbury region or a manufacturing company in the Hawkes Bay this site has it all.

nzFarms headernzFarms - the new brand for the rural sector of the NZ market, this website provides the most comprehensive slection of farms, agricultural land as well as lifestyle properties for sale across the whole of the country. At this time a total of 7,917 farms and agricultural businesses are featured on the site together with 11,809 lifestyle properties. This comprehensive portfolio of rural NZ properties and agricultural businesses is more than 50% more than any other website featuring such content. Whether you want to find a dairy farm in the Waikato or horticulture in Central Otago this site has it all.

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Unconditional goes out on its own!

Posted on: December 22nd, 2009 | Filed in Featured, Website news

v2Social media was a seldom used NZ phrase back in 2007 – especially in the context of real estate. That was when the first tentative steps were made by Realestate.co.nz to embrace the emergence of social media – creating a single blog to speak about the property market and the real estate industry, coupled with a free blogging platform for all real estate agents.

Fast forward 2 years and with more than 25,000 unique visitors per month logging on to read the more than 300 articles posted on the Unconditional blog and the many hundreds of articles posted across the more than 100 blogs started on the Voices platform, it is clear that social media has come of age in the real estate industry.

It is for this reason that we have decided that now is the time for Unconditional (the blog) and Voices (the blogging platform) to be launched on to its own platform separate from Realestate.co.nz to allow it to be seen for what it has truly become – a destination that truly can be seen as a place to find out exactly “what is going on in real estate”.

As from today Unconditional becomes a comprehensive web source of everything about the real estate market – written by people in the industry speaking openly, honestly and transparently about this industry, mixed with great data and reports.

There are 4 key sections of the new Unconditional site:

  1. The Unconditional blog – As was envisaged when this blog was started back in November 2007, this blog has become a valuable source of information, insight and debate. At times it has incurred the wrath of some in the real estate industry as it has striven to establish a honest and transparent commentary on what has been an incredibly turbulent time for the property market and the real estate industry at large. It intends to go on highlighting information, statistics and commentary on the market both here in NZ and overseas as well as the odd piece of light relied from the sometimes dry data.
  2. The NZ Property report – This monthly report produced from the data of the Realestate.co.nz website has fast become, since launching in April, a valuable complement to the established monthly data. The report track new listings, asking price expectations and inventory levels on the market.
  3. The Property Dashboard – This section provides a clear view on what are judged to be the key stats on the property market – selling price, measured as a stratified price index, inventory levels of property on the market and monthly volume sales. These charts are constantly updated to provide a comprehensive and timely view of the property market.
  4. Agent Voices – This platform has now been given a greater visibility for those active real estate bloggers who are keen to share their eclectic thoughts, insights and opinions on the market in their local area. There are over 50 active bloggers profiled on the Voices section of the site and these can now be viewed based on their geographical location.

The heart of Unconditional is the principle of social media – building and engaging in a conversation – an open, honest and transparent conversation, so please have a read and write a comment. There is much to share and much to learn so please let us (collectively) know what you think!

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NZ Property websites – August another record level of traffic

Posted on: September 10th, 2009 | Filed in Website news, Website searching

A number of recent search queries on this blog have originated from the question “what are the latest numbers for web traffic on real estate websites?” – so in a spirit of openness and transparency, here are the latest stats for August from Nielsen Online.

In the month of August a total of 1,489,294 unique browsers visited at least one of the real estate website tracked by Nielsen during the month. That is up 17% on a year ago and now represents the highest ever month. The previous record was just last month with 1,415,803. As can be seen from the chart below the rise of real estate web traffic has been steady and progressive over the past 4 year when back then 500,000 unique browsers was a record.

NZ real estate web traffic - total UB's to August 2009

Whilst the traffic may have grown 3 fold over the past 4 years the sales and buyer demand has not grown anything like that level. This demonstrates firstly the growing dominance of the web as the most utilised and valued source of real estate information, but also that online browsing of real estate listings  - and especially those of appealing lifestyle property is a very active kiwi pastime!

In terms of which websites are being viewed the table below charts the top 10 websites on the same metric of total unique browsers in the month of August 2009.

nielsen-top-10-sites-aug-09

What is noticable from the table is the growing polarisation of audience – those property portals (realestate.co.nz and trade me property) are stretching the lead. This is a function of the appeal of their respective offerings – in the case of realestate.co.nz, the most comprehensive content and in the case of trade me property, private sellers.

A final metric of the market for online real estate websites is the relative growth on a year-on-year basis. The total audience of all real estate websites is up 17% – indiviudally the growth of individual website from within the top 10 in most cases exceeds that growth  further demonstrating the polarisation to the major top sites.

Naturally we are delighted to see that realestate.co.nz is up a staggering 50% in a year delivering close to 400,000 unique browsers in the month of keen property searchers both here in NZ and from overseas.

% growth in we traffic for real estate websites NZ - August 2009

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Open home times – one site has it all!

Posted on: June 14th, 2009 | Filed in Website news, Website searching

istock_000000719688xsmallIt’s as much a part of the NZ property market as street signs and auctions! – the open home is the efficient and effective tool to enable agents to promote their clients homes and in doing so evaluate the interest in the property from prospective buyers.

However whilst there is no doubt that open homes remain a popular weekend activity for inquisitive property seekers – the process of planning an open home schedule has been up until now a challenging task requiring a degree in project management and a well structured Gant chart!

Well now just as property search was revolutionised by the web, so organising open home is equally being revolutionised by this website.

As of now anyone can search on any area of the country and select just the properties for which there is an open home planned in the next 7 days. No more cutting up the local newspaper or property magazine and gluing pieces of paper into a timetable – the web can do it all for you. Here’s how.

Realestate.co.nz Open homes June 09

  • Search box – this box now features a tick box, select this and you will just see the open homes featured on the site today with scheduled times in the next 7 days. At this time there are over 2,000 scheduled in the next week – that should keep you busy. As a point of note as with all listings we rely on the individual agents to provide the details to us of the open homes as well as their company data integration system. With this feature only launched today we will see the number of listings featuring open home details grow significantly over the coming weeks.
  • When you do any search for property at region, district or suburb level, whether it be for an apartment, house or unit, 3 bedroom, 2 bedroom etc you can filter the result by ticking the “only show open homes” tick box at the top of the filter. So for example if you were interested in looking for a home with 2 or more bedrooms in Taradale in the Hawkes Bay and you were looking to spend between $400,000 and $500,000, then you would have a choice of 16 listings to tempt you – of those 4 of them have open homes times scheduled this weekend.
  • Now having selected your chosen area and refined search if you save that search by registering your selection as part of “My Property” you will not only be sent notification emails of new listings that match your search but each Friday we will send you (your choose) an email which details in chronological order all the listings with open homes scheduled in the coming week. A great tool to making the planning of open home visits so much easier.
  • Never fear as to being kept informed of the status of open homes as the data transfer between each office and our database is very frequent ensuring that if for any reason an open home is cancelled or rescheduled then you can with this weekly email or by checking before you set off review the status of all open homes.
  • Best of all for every open home you are interested in viewing you can from the website download an reminder to your iCalendar or vCalendar which is compatible with most calendar based applications allowing you to take the details of each open home with you on your phone, PDA or iPhone.

As ever with all facilities on realestate.co.nz you know you are always seeing the most comprehensive selection of real estate listings of any website. There is no other website in NZ that has such a comprehensive selection of properties of all types. As at this time we have over 111,000 listings of which over 42,000 are homes for sale, 10,000 are lifestyle properties and over 17,000 residential sections. We have a subscriber base of over 93% of all licensed real estate offices and thereby are displaying the most comprehensive view of the market.

Expect more from us in the coming months as more and more open home details will be presented on the site. We have plans for further enhancements with mapping of open homes and in time GPS driving details – technology offers such great opportunities – all designed to help you make better use of your time in viewing those prospective new homes. Happy open home viewing!

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